Returns & Exchanges

At The Tank Museum Shop, we want you to be fully satisfied with your purchase; if you are not, you can return most items within 30 days of receipt for a full refund or exchange. Please ensure all returned products remain in their original condition with all packaging and tags intact.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging and include a copy of your dispatch note or the Return Authorization form inside the box.

• 3.
  Ship to the Museum

  Send your parcel to The Tank Museum Shop returns address using a trackable shipping service to ensure your items arrive safely.

• 4.
  Refund Processing

  Once our team inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.