Frequently Asked Questions
Everything you need to know about shopping at The Tank Museum Shop.
How long will it take for my order to arrive?
Standard UK delivery typically takes 3-5 working days. International shipping times vary by location but generally take between 7-14 working days depending on customs processing.
Do you ship your products worldwide?
Yes, we offer international shipping to most countries. Shipping costs and estimated delivery times will be calculated at checkout based on your destination and parcel weight.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unused condition with all packaging intact. Please note that certain items like personalized goods or earrings are non-returnable.
Are the model kits suitable for beginners?
We stock a wide range of model kits ranging from 'Starter Sets' which include glue and paints for beginners, to highly detailed 'Expert' kits for experienced hobbyists. Check the product description for the difficulty level.
How does my purchase support the museum?
Every purchase made through our online shop directly supports The Tank Museum's mission to preserve our collection and tell the stories of the people who served in them.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.